If you have taken your work time frustrations out on your office computer or printer, you are not alone. A new survey into office productivity finds we are wasting five million working hours a week due to IT problems.
The survey carried out by Brother UK and YouGov questioned 630 business leaders on office productivity. Over a fifth state that printer problems are a major hindrance to productivity, followed by computer crashes.
Other major findings from the study are:
- 75% business leaders estimate their employees lose one to two hours a week due to computer screen freezes.
- 71% believe faulty printers lead to lost productivity time.
- 28% state locating documents on a server or even hard copies wastes time.
Employee Training and Incentives Preferred to Investment in IT Support
Despite these IT shortcomings only 21% of business leaders believe quicker IT support would improve productivity. In fact, more emphasis is placed on employee training (41%) and offering incentives and rewards (38%) to increase productivity.
Phil Jones MBE, Managing Director at Brother UK, says
“Productivity is a big issue for ambitious SMEs, and it’s great that so many business leaders see investing in employee training and rewards as key to smarter ways of working. However, such investment can be worthless if staff can’t rely on the office infrastructure and equipment.
“As the survey data shows, millions of hours of employee time are wasted through typical IT errors that many people will be all too familiar with. It’s easy to overlook the common issues that have, wrongly, become part of the working day. Fixing these issues can deliver quick and long-term productivity wins that improve staff morale as well as benefitting the balance sheet. The trick is to preserve a small amount of time to look for the seemingly inconsequential things that waste time.”