EVO Group Wins Feefo Trusted Awards

Feefo Trusted Awards

Two clients under the EVO Group companies’ industry-leading e-commerce team have been awarded with two prestigious customer service awards from the Feefo customer feedback platform.

Online office goods reseller Find My Supplies and online retailer Post Office Shop, the Post Office’s UK e-commerce outlet, have been recently honored in the annual Trusted Service Awards created by global customer feedback engine, Feefo. The awards were eligible for any Feefo clients who had collected 50 or more customer reviews during throughout the course of last year.

Earning Further Trust

As a result of the honours, Find My Supplies was awarded a Gold award after the online goods reseller had achieved an overall Feefo service rating of 4.5. Post Office Shop was also given credit in the awards, by gaining a Trusted Service award which is attributed to companies who score between 4.0 and 4.4 on the Feefo customer ratings system. Both winners are operated by the e-commerce team at EVO Group, the UK and Ireland’s largest multi-channel business supplies and service distributor.

Helping Customers Click With Confidence

Darren Mack, Head of e-commerce at EVO Group, shared his thoughts on both clients receiving the awards, commenting: “We’re delighted to have played a vital part in securing these awards. Recognition in this unique scheme is a real badge of honour, as it means you’ve been singled out from a field of over 4,000 businesses, based on feedback from genuine customers, all specifically matched to verified interactions, to avoid fake reviews. The awards are therefore recognised symbols of trust, helping customer to click with confidence.”

Find My Supplies, who operate from premises in Sheffield and Wakefield, supply HP Business goods, including printer consumables with its service structure including free next day delivery and an active helpdesk. The organisation’s customers range from home users to larger businesses. Post Office Shop, who received the Feefo Trusted Award, offer a wide variety of items, ranging from envelopes and tapes, all the way through to stationery, office supplies alongside commemorative stamps and coins.

A Joint Effort

Speaking on their strong relationship with EVO Group, Kath Samuels, HP Supplies Online Business Development Manager stated “We see this as very much a joint award for EVO Group and ourselves. The organisation’s e-commerce team launched the Find My Supplies website in 2007, achieving HP Gold Partner Status in 2010 and becoming a platinum partner to HP in 2017. We’re constantly impressed at the way they action and resolve queries from our customers very quickly and deliver high levels of professionalism in all aspects of their service for us.”

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