MyPostShop Launches 1st of September – Extends Support to Post Office Shop Customers

MyPostShop Logo

The MyPostShop website is set to go online on the 1st September 2020 and will provide onward support to customers of the soon to be defunct Post Office Shop.

In an announcement made at the start of August, the Post Office confirmed it had reached a decision to step back from direct e-commerce as an option to sell stamps and business supplies online, further commenting that it was no longer part of its focus within the Post Office brand.

The company have also confirmed that they wish to focus on supporting the Post Office’s high street activities going forward.

Transition to MyPostShop from Post Office Shop

The Post Office Shop had been operational online since 2012 in a commercial partnership with VOW Retail (part of the EVO Group of Companies).

Office Supplies Blog understands that VOW Retail will continue to offer extended support to users and former customers of Post Office Shop and have created MyPostShop as a central hub to help fulfil customer requirements going forwards.

Existing users of the Post Office Shop website will be able to sign into their accounts on the MyPostShop website to access copy invoices, proof of deliveries, parcel tracking etc.

It has also been confirmed that the new website will continue to use the former Post Office Shop Contact Centre number – 0344 826 1399 for customers wishing to raise queries or requiring help over the phone.

Continuing to Support Former Post Office Shop Customers

Darren Mack, Group Ecommerce Director for EVO Group, commented on the new site launch, saying:

“We have been in partnership with Post Office for a number of years and we will continue to support them and their customers going forwards.

We understand the decision they have taken and fully respect the desire of the Post Office to move away from this online aspect of their business.

The website had gained many thousands of users over the years and it is really important that we continue to support the needs of the customers with contact centre support or online self-serve where appropriate.

That is why we have launched this new site, to allow people to continue to get the support function they need.”

A statement on the Post Office website reads:

“As the way customers use our services evolves, we are required to review how best to support these changing needs.

We understand it will be disappointing that the Post Office Shop is closing and apologise for the inconvenience this may cause.

Customers can continue to purchase stamps and a range of other items at their local Post Office.

Our network of over 11,500 branches means most customers are within 3 miles of their local Post Office…

The postoffice.co.uk website continues to provide information on Post Office services and details on where you can find your nearest branch.“

Sam Rose